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I've put the whole thing in spoiler quotes just in case:

[spoiler]I completed the "Protests Aren't for Amateurs" quest and have the following information in my Journal under completed quests "The university protest has been calmed. The instigators have been taken care of. Rage is getting treatment in Shiloh Sanatarium. Everything would be back to normal, except for the worrisome fact that a bunch of high-tech equipment was stolen from the university during the riot; it appears that a mysterious person called "The Mick" might be responsible.".

I haven't received the message from Susan Novak though. Materia Prima is lvl 6 and I waited a couple of days to see if it would appear on the rollover but nothing. My other characters received the message on completion of the quest no problem so it seems specific to this character only.[/spoiler]

I /think/ if you're level 6 when you do the quest, you have to wait until the next level to get the message. Not entirely sure. Also, if Ryme didn't 'fake' the message and the character actually logs on to send the message, Ryme could've messed with that over the past few days when logging into it. I don't see /why/ Ryme would do it that way, but :/

I'm pretty positive that it's automated.

I would try visiting Susan and seeing if she has anything to say, and then double-checking your messages. It's possible that you missed the notification.

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The churches are empty / The priest has gone home / And we are left standing / Together alone
--October Project: "Dark Time"

Either it turned up when I reached lvl 7 or it was sorted manually. Either way it's fixed. Another case closed.

The Bug fixerz should be proud

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The message from Susan comes when you either visit the training center, or you level up. I don't remember offhand. It's not from finishing the quest, or from rollover, it's definitely triggered by something in the training center.